Question 1

How does age verification work on Drify?

Accepted Answer

Every order requires the recipient to present a valid government-issued photo ID at delivery. The courier verifies the ID confirms the customer is 21+ and is not visibly intoxicated. Orders cannot be left unattended and will be returned if no eligible adult is available.

Question 2

What are Drify's delivery time windows?

Accepted Answer

Drify offers on-demand delivery typically within 30–90 minutes during operating hours (10:00 AM – 11:00 PM local time). You can also schedule deliveries up to 7 days in advance in 1-hour windows.

Question 3

What is Drify's return and refund policy?

Accepted Answer

Due to alcohol laws, opened products cannot be returned. Unopened items damaged in transit or delivered incorrectly are eligible for a full refund or replacement when reported within 24 hours through the Drify app or support@drify.com.

Question 4

How do I track my Drify order?

Accepted Answer

Once your order is accepted by a store, you'll get real-time updates and a live courier map inside the Drify app and via SMS. You'll see the store-acceptance, pickup, and delivery stages.

Question 5

Which areas does Drify deliver to?

Accepted Answer

Drify currently serves select U.S. metro areas across CA, NY, FL, TX, IL, WA, MA, NJ, PA, and GA. Enter your ZIP code on drify.com to confirm availability in your neighborhood.

Question 6

Is payment on Drify secure?

Accepted Answer

Yes. Drify processes payments through PCI-DSS compliant providers using TLS 1.3 encryption. We support credit and debit cards, Apple Pay, and Google Pay, and we never store raw card details on our servers.

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